This document is an offer. The Agreement shall be concluded through the Client’s acceptance and shall be deemed as made in writing.

The Agreement and appendixes are published on the Website and provided at the time of booking and/or communicated by electronic and other communications.

The offer is fully and unconditionally accepted when the Client performs any acts to fulfill its terms — including booking services and/or effecting full or partial payment.

Rentrals.com may revoke the offer at any time prior to its acceptance.

Rentrals.com shall provide the Client services on granting access to the Car Rental Booking System, generating requests, and searching Providers. The Client shall pay for the services of Rentrals.com and Providers in due course.

Rentrals.com provides: access to Providers for publishing offers, access to the System for the Client, enabling bookings and payments, and support to the extent determined by Rentrals.com.

Important: Rentrals.com does not provide car rental services — these are provided solely by Providers.

The System is provided “as is”. Rentrals.com takes steps to ensure stable performance but is not liable for system failures.

Put the Provider Services Booking System on the Website.

Enable Providers to publish information about their services. The Client shall read this information before booking.

Enable the Client to search and book Provider Services using the System.

Read and study the terms of the Agreement before booking.

Provide correct and reliable contact details — particularly email, phone, and any other data requested by the System.

Hold appropriate permits to drive a car in the country where services are provided.

Pay for the services of Rentrals.com and Providers in due course, according to the procedure and timings stipulated in this Agreement.

Use the System solely for booking services and refrain from using it in a manner that breaches laws or inflicts damage upon Rentrals.com, Providers, or third parties.

The Client shall read the terms, descriptions, and conditions of Provider Services on the Website before booking.

After obtaining the necessary information, the Client books Provider Services using the System.

When booking, the Client makes an advance payment (amount specified on Website) via payment card or other means designated by Rentrals.com. Payment service expenses are charged to the Client.

The Client’s payment obligation is fulfilled upon crediting of money to the payee’s account.

The remainder is generally paid directly to the Service Provider when the car is delivered, in the manner established by Service Providers.

The fee payable to Rentrals.com is stipulated in agreements with Service Providers and is included in the total price paid by the Client.

Money shall be refunded in the same manner and to the same account from which payment was made.

Refunds are generally processed within 14 business days after the application is filed. This may be extended due to payment system specifics or Provider conditions.

Provider Security may deny services within 24 hours of order confirmation. In such case, advance is refunded minus the 6% payment service fee.

If the Provider cannot deliver the booked car due to breakdown or force majeure, an equivalent or higher-class car shall be provided on the same terms. The service shall be deemed duly provided.

The Client may provide reasoned written claims with proofs. Rentrals.com may demand original claims in hard copy.

Claims shall be answered within 30 calendar days.

Unresolved disagreements shall be resolved through courts at the location of Rentrals.com, subject to the laws of the country of Rentrals.com’s incorporation.

Both parties are held liable for non-fulfillment or improper fulfillment of their obligations according to applicable laws and this Agreement.

Rentrals.com bears no liability for Provider actions, including failure to fulfill obligations or injury to the Client or third parties. Claims may be filed directly to Service Providers.

If a Provider fails to provide the booked service, Rentrals.com may (not obligated to): offer organizational assistance; book similar services with another Provider; or pay compensation up to double the advance payment.

If the Client breaches the Agreement, services may be denied. In such case, services are deemed non-provided through the Client’s fault and no refund is due.

Rentrals.com does not verify driving permits. Its role is limited to publishing Provider offers and enabling the Client to book them.

Both Parties are released from liability for non-fulfillment of obligations in the case of force majeure.

Upon force majeure, the affected Party shall notify the other Party in writing.

The term for fulfillment of obligations shall be extended pro rata to the period of force majeure and its consequences.

If force majeure continues for more than two months, the Parties must negotiate acceptable alternatives.

In case of force majeure, Rentrals.com may refund money paid by the Client, less Rentrals.com’s expenses on performance hereof.

This Agreement comes into force upon conclusion as stipulated herein and is valid until the Parties fulfill their obligations.

Rentrals.com’s obligations are deemed fulfilled as of the Client’s booking of the Provider Services.

The Client’s performance of acts in pursuance hereof — including payment, provision of documents, use of services — evidences the conclusion of the Agreement in writing.

The Client’s email shall be deemed equivalent to a handwritten signature. The Client’s acts on the terms offered by Rentrals.com are equivalent to concluding the Agreement in writing.

All notices shall be made in writing — via registered mail, fax, email, or personal delivery with a delivery stamp.

Facsimile and electronic documents carry legal force equal to originals, provided the sender can be expressly identified. Upon demand of Rentrals.com, the Client shall submit the original document.